1. General Policy
We are committed to transparency and fairness in our financial policies. This Refund Policy outlines the conditions under which tuition and related fees may be refunded.
2. Refund Eligibility
• Clients are eligible to request a refund only before the official start date of the servicein which they are enrolled.
• Once the service has officially begun, no refunds will be issued under any circumstances.
3. Refund Request Process
- All refund requests must be submitted formally through the official system or designated communication channels.
- Request can be made through our contact us on the official website or by sending email contact@oceansystemsco.com.
- If you are a client on one of our partners, you will need to request a refund through the partner platform.
- Requests must include:
- User full name
- email address
- Payment details
- Reason for refund request
4. Processing Time
• Approved refunds will be processed within 14 business days from the date of approval.
• Refunds will be issued using the same payment method used during the original transaction, where possible.
5. Non-Refundable Fees
• Administrative fees, application fees, and any service charges may be non-refundable.
• Any third-party transaction fees (e.g., payment gateway charges) are non-refundable.
6. Exceptions
• No exceptions will be made once the trimester has started.
• Special cases, if any, are subject to management approval.